Maintenance Information
Understanding our maintenance codes and service impacts
About Maintenance Notifications
At Virtuollis, we use specific maintenance codes to clearly communicate the type of maintenance being performed and what services will be affected. This page explains what each code means and what you can expect during maintenance periods.
Maintenance Codes
Website Maintenance
OTTISGeneral website maintenance including UI updates, content changes, and performance optimizations.
Affects:
- Main website
- Customer portal login
- Contact forms
- Documentation pages
Database Maintenance
NEXUSDatabase updates, optimization, and backup procedures.
Affects:
- Account information
- Stored user preferences
- Historical data access
- Search functionality
API Services Maintenance
PULSEUpdates to API endpoints, security enhancements, and service improvements.
Affects:
- External integrations
- Mobile app connectivity
- SafelySDS data synchronization
- Automated reports
Security Maintenance
AEGISSecurity patches, updates to authentication systems, and compliance improvements.
Affects:
- Login systems
- User authentication
- Data encryption
- Security certificates
Infrastructure Maintenance
HELIOSServer updates, network improvements, and infrastructure scaling.
Affects:
- Overall system performance
- Website loading times
- File uploads/downloads
- Email notifications
External Services Impact
SafelySDS Service
During PULSE maintenance, the SafelySDS service may experience limited functionality. Data synchronization will be paused, but existing SDS documents will remain accessible. Real-time updates and new document uploads will resume once maintenance is complete.
Maintenance Schedule
Maintenance is typically scheduled during off-peak hours to minimize disruption. For the current or upcoming maintenance:
Scheduled Date
April 20, 2025
Estimated Duration
24 hours
Need Assistance?
If you have any questions or concerns about upcoming maintenance, please don't hesitate to contact us: