Privacy Policy

1. Information We Collect

We collect information you provide directly to us and information generated through your use of our services:

• Account information: name, email address, company name, phone number, and billing details when you register or purchase services.
• Communications: messages you send us via contact forms, email, or support tickets.
• Usage data: pages visited, features used, time spent, referring URLs, browser type, operating system, and IP address.
• Device data: device identifiers, hardware model, and network information.
• Cookies and tracking technologies — see our Cookie Policy for full details.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our products and services.
• Process transactions and send related information such as confirmations and invoices.
• Send technical notices, updates, security alerts, and support messages.
• Respond to your comments, questions, and customer service requests.
• Send marketing communications about products, services, and events (you may opt out at any time).
• Monitor and analyze usage trends to improve your experience.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities.
• Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share it only in these circumstances:

• Service providers: third-party vendors who perform services on our behalf (hosting, payment processing, analytics, email delivery). They are contractually restricted from using your data for any other purpose.
• Business transfers: if Virtuollis is acquired, merged, or sold, your information may be transferred as part of that transaction.
• Legal requirements: if we believe disclosure is required by law, regulation, court order, or government authority.
• Protection of rights: to protect the rights, property, or safety of Virtuollis, our users, or others.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We also retain data as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer required, we securely delete or anonymize it.

5. Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted storage, access controls, and regular security assessments to protect your personal information. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the personal information we hold about you.
• Correction: request that we correct inaccurate or incomplete data.
• Deletion: request that we delete your personal data, subject to certain exceptions.
• Portability: request your data in a machine-readable format.
• Opt-out of marketing: click ‘unsubscribe’ in any marketing email or contact us directly.
• Restrict processing: request that we limit how we use your data in certain situations.

To exercise any of these rights, please contact us at legal@virtuollis.com. We will respond within 30 days.

7. Cookies

We use cookies and similar tracking technologies to collect usage data and improve your experience. For full details, see our Cookie Policy.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing any personal information.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date and, where required, notify you via email or in-app notification. Your continued use of our services after any change constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out: